Work flow being prevented from running_ Correction missing reason

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James123
James123 ✭✭
edited 12/07/20 in Formulas and Functions

Work flow being prevented from running_ Correction missing reason 

Answers

  • Genevieve P.
    Genevieve P. Employee Admin
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    Hi @James Azzata

    I removed the video you attached from the online Community as this is a public site and the sheet in the background contained private information.

    It looked like the automation you have set up was a copy or move row automation to another sheet; in this instance there could be a number of reasons why the workflow is being prevented from running. Please check the following:

    • Make sure the owner of this current sheet is shared to the other sheet still.
    • Make sure that the other sheet is still active (not deleted).
    • Check to see if the other sheet is full, or if there is an issue on that destination sheet that could be preventing the rows from moving over.
    • Try creating a Clone of this current workflow to see if the new copy will run as expected.

    If none of this has worked, I would suggest reaching out to Smartsheet Support with the list of what you have tried, an estimated time-stamp for when this issue occurred, and both sheet names / urls. You can also provide them with the video recording that I removed from here as it's a private channel.

    Cheers!

    Genevieve

  • Bassam Khalil
    Bassam Khalil ✭✭✭✭✭✭
    edited 12/07/20
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    Hi @James Azzata

    Hope you are fine, please check the following,

    1- the target sheet you copy the rows to it is existed and you have the correct permission to move row to it.

    2- the target sheet target sheet you copy the rows to it isn't out of storage limit :

    • 20,000 rows
    • 400 columns
    • 500,000 cells (in any combination of rows and columns).

    3- the field you define to Triger the move row automation is correct and no conflict in the configuration.

    please read the following articles for more



    ٍ

    PMP Certified

    bassam.khalil2009@gmail.com

    ☑️ Are you satisfied with my answer to your question? Please help the Community by marking it as an ( Accepted Answer), and I will be grateful for your "Vote Up" or "Insightful"

  • Bassam Khalil
    Bassam Khalil ✭✭✭✭✭✭
    edited 12/07/20
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    sorry @Genevieve P  & @James Azzata 

    i was editing the answer then i get a call for a meeting then i submit my answer now from draft, for sure Genevieve P give the best answer for your question.

    PMP Certified

    bassam.khalil2009@gmail.com

    ☑️ Are you satisfied with my answer to your question? Please help the Community by marking it as an ( Accepted Answer), and I will be grateful for your "Vote Up" or "Insightful"

  • Bassam Khalil
    Bassam Khalil ✭✭✭✭✭✭
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    Hi @James Azzata

    Did my post(s) help or answer your question or solve your problem? Please help the Community by marking it as the accepted answer/helpful. It will make it easier for others to find a solution or help to answer!

    PMP Certified

    bassam.khalil2009@gmail.com

    ☑️ Are you satisfied with my answer to your question? Please help the Community by marking it as an ( Accepted Answer), and I will be grateful for your "Vote Up" or "Insightful"

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