Work flow being prevented from running_ Correction missing reason

James123

Work flow being prevented from running_ Correction missing reason 

Genevieve P.

Hi @James Azzata

I removed the video you attached from the online Community as this is a public site and the sheet in the background contained private information.

It looked like the automation you have set up was a copy or move row automation to another sheet; in this instance there could be a number of reasons why the workflow is being prevented from running. Please check the following:

• Make sure the owner of this current sheet is shared to the other sheet still.
• Make sure that the other sheet is still active (not deleted).
• Check to see if the other sheet is full, or if there is an issue on that destination sheet that could be preventing the rows from moving over.
• Try creating a Clone of this current workflow to see if the new copy will run as expected.

If none of this has worked, I would suggest reaching out to Smartsheet Support with the list of what you have tried, an estimated time-stamp for when this issue occurred, and both sheet names / urls. You can also provide them with the video recording that I removed from here as it's a private channel.

Cheers!

Genevieve

Bassam Khalil

Hi @James Azzata

Hope you are fine, please check the following,

1- the target sheet you copy the rows to it is existed and you have the correct permission to move row to it.

2- the target sheet target sheet you copy the rows to it isn't out of storage limit :

• 20,000 rows
• 400 columns
• 500,000 cells (in any combination of rows and columns).

3- the field you define to Triger the move row automation is correct and no conflict in the configuration.

please read the following articles for more

https://help.smartsheet.com/learning-track/smartsheet-intermediate/automation

ٍ

Bassam Khalil

sorry @Genevieve P  & @James Azzata 

i was editing the answer then i get a call for a meeting then i submit my answer now from draft, for sure Genevieve P give the best answer for your question.

Bassam Khalil

Hi @James Azzata

Did my post(s) help or answer your question or solve your problem? Please help the Community by marking it as the accepted answer/helpful. It will make it easier for others to find a solution or help to answer!