Hi,
I have created a webform. tried various ways to trigger alert function but did not work.
objective : to capture requestor's email automatically and trigger alert email to the requestor when the request is approved
Scenario 1 : force the requestor to login with smartsheet and add a column set to auto-number/system gen.
This captures requestor's email automatically. however, when approval status is changed to Approved, email alert did not trigger
scenario 2: add a field in the webform for the requestor to type in their email address.
When the form is submitted, email address is captured, but it displays as full email address format.
again, alert did not triggered when the status has changed to Approved.
It seems like alert only works for the format (B). when email address is captured in full email format either by scenario 1 or 2, it does not trigger alerts.
Tested, when the requestor email is in the format (B), alert works. But this creates the problem, coz then everyone must access the actual sheet to update the requestor name, not via webform submission.
Please help.
