Is smartsheets payment system working?

Davey Smalley

I've tried repeatedly to add a new user to our account. Over the past three days I've attempted this a perhaps a dozen times by clicking through from the automatic email my colleague has sent via smartsheets requesting a new user licence. I have no success with it either this way or going directly through the 'change your plan' dialogue.

All I get it a message saying they can't contact smartsheets.....

Andrée Starå

Hi @Davey Smalley

Strange!

If you haven’t already, I would recommend that you reach out to the Smartsheet Support Team.

I hope that helps!

Have a fantastic day & Happy New Year!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

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Davey Smalley

Thanks Andree,

They called, there is a problem, I'm sure it'll get sorted.

I've just reassigned another account for the time being.

Best regards,

Davey

Andrée Starå

@Davey Smalley

Happy to help!

I hope it's solved swiftly.

✅Remember! Did my post(s) help or answer your question or solve your problem? Please help the Community by marking it as the accepted answer/helpful. It will make it easier for others to find a solution or help to answer!