Linking form to email

Sandy Tutwiler

I took over a smartsheet account and the form she built to help her manage the business. The form used to automatically email me and another employee with submission form entries (as well as populate information to a smartsheet). As of this week, we aren't getting the emails. I've tried to figure out where under forms management to fix this, but nothing is sticking out. Can anyone offer help/guidance?

Andrée Starå

Hi @Sandy Tutwiler

First, make sure that you have allowed yourself to receive notifications properly in your Personal Settings (circle/profile in the upper right corner) and secondly check the Permission setting for the Automations. (cog in the top right corner in the Automation overview)

Did that work/help?

I hope that helps!

Have a fantastic day & Happy New Year!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

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Sandy Tutwiler

Thank you for your insight. I was already checked for notifications. I tried adding a Zap to help but I don't think I did that correctly.

Andrée Starå

@Sandy Tutwiler

Happy to help!

I'd be happy to take a quick look.

Can you maybe share the sheet(s)/copies of the sheet(s)? (Delete/replace any confidential/sensitive information before sharing) That would make it easier to help. (share too, andree@workbold.com)