Cannot upload or download documents!

Mike Volpe

is anyone else having trouble uploading and downloading documents on smartsheet??? Noone on my team is able to do this very simple thing on smartsheet. Please help!

Trey Gallagher

Same problem here with everyone at my company. We reported it to SS around 1:30pm CST and havent received a response yet. 

Jessica Chandler

Our whole team is unable to import sheets as well. 

Dawn Ziebarth

Yes I am having the same issue.  Also all of my insights images are a mess.

S.Rice

Same issue, cannot upload attachments...started around 12:30 EST

Shaine Greenwood

Hi All—

 

Our Operations team is currently monitoring this issue, which appears to be isolated to a region of Amazon servers. Various aspects of Smartsheet that relate to storing images and other attachments rely on Amazon S3 servers. Amazon is reporting a lot of increased error rates with their services right now (check out their Status page here: https://status.aws.amazon.com/) and we'll update our Status page (http://status.smartsheet.com/) once they've resolved their issues and we've made sure that we're in the clear.

Chicago Area PM

Experiencing upload & download problems since approximately 12:30 CST.