Hello,
We did experienced some serious performance issues in Jira after connecting 50+ project to Smartsheet. I did find the problem and can be fixed by hand.
I allready raised this issue with smartsheet hope they can add a fix soon.
Problem explained:
When adding a workflow with the smartsheet workflow manager, the tool add's a webhook in jira. This webhook triggers smartsheet to fetch jira data on the updated story/issue. The problem is that every webhook created has no project filter. So when a issues gets updated in jira all webhooks are triggered and and smartsheet starts to query all projects for changes. You can imagine when 20+ developers are working in jira, jira will finally buggle under the requests.
The manual fix:
In jira go to system -> settings -> Webhooks and add a project filter to all webshooks created by smartsheet.
Greetings Gijs
