Why doesn't my dynamic cell reference display in the alert email?

Felicia Wilson

I have an alert set up to trigger when a date is entered in a column on the row. Also on the row is a date that is calculated. I included the name of the calculated date field in {{ }} inside the message body to dispaly the contents of that row's column in the alert. However, the data is not displaying in the email. It used to work. Has something changed? My columns that have text data in them are displaying in the alert email.

Thanks, Felicia

Paul Newcome

Did the column name get changed? Is it an exact match to include special characters, case, spaces, etc.?

Felicia Wilson

Hi, no I had not changed anything for that column. I didn't change anything in SmartSheet on the grid and I had not changed anything in the alert message either.

Paul Newcome

Try rebuilding the alert. If that does not work, you may need to reach out to support.

Felicia Wilson

OK, thanks. I will try that.

Andrée Starå

Hi @Felicia Wilson

To add to Paul's excellent advice/answer.

How many rows are triggered to send? More than six?

I hope that helps!

Be safe and have a fantastic week!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

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Felicia Wilson

One row. As an update I didn't rebuild the alert yet but now it seems to be working.

Andrée Starå

@Felicia Wilson

Glad it's working again!

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