URGENT Need for help

Eid E. Eid

Hello all,

I understand this might not be the real place to ask my question, but am stuck and in need of help.

My scubscription ends in a few days, and I am having trouble chenging my credit card details on smartsheet site. I have already submitted 2 support tickets, and written once to [email protected] without any answer. There used to be a number to call, but it has disappeared from their site.

Can anyone suggest to me how to get hold of smartsheet team? I really would not like my account to be suspended on the 26th (I have already received a notification in that sense)...

Many thanks, and sorry again if this is not the right place to ask this...

Genevieve P.

Hi @Eid E. Eid

The Smartsheet Finance team is the correct department to be able to help resolve this issue, so I'm glad you've reached out to them already. I will touch base with them to ensure that they have received your messages, and I’ll follow-up with you on this post once I have more information.

You may want to review this article, Update your Billing Information, in case it has information that can help in the meantime.

Thanks,

Genevieve

Community Moderator

Genevieve P.

Hi @Eid E. Eid

The Smartsheet Finance team is the correct department to be able to help resolve this issue, so I'm glad you've reached out to them already. I will touch base with them to ensure that they have received your messages, and I’ll follow-up with you on this post once I have more information.

You may want to review this article, Update your Billing Information, in case it has information that can help in the meantime.

Thanks,

Genevieve

Community Moderator

Eid E. Eid

Thank you @Genevieve P , I will be awaiting to hear from you

EId E. Eid

Eid E. Eid

Dear @Genevieve P,

Have you been able to contact Finance ? I am still stuck at same point, and account is about to be suspended.

Thank you

Genevieve P.

Hi @Eid E. Eid

Yes! I checked in again with our Finance team today and they have confirmed they have your information and you have been in communication, which is great. Please keep following-up in that thread so that they can sort this out with you in a private channel.

Cheers,

Genevieve