URGENT Need for help


Hello all,

I understand this might not be the real place to ask my question, but am stuck and in need of help.

My scubscription ends in a few days, and I am having trouble chenging my credit card details on smartsheet site. I have already submitted 2 support tickets, and written once to finance@smartsheet.com without any answer. There used to be a number to call, but it has disappeared from their site.

Can anyone suggest to me how to get hold of smartsheet team? I really would not like my account to be suspended on the 26th (I have already received a notification in that sense)...

Many thanks, and sorry again if this is not the right place to ask this...

Best Answer

  • Genevieve P.
    Genevieve P. Employee
    Answer ✓

    Hi @Eid E. Eid

    The Smartsheet Finance team is the correct department to be able to help resolve this issue, so I'm glad you've reached out to them already. I will touch base with them to ensure that they have received your messages, and I’ll follow-up with you on this post once I have more information.

    You may want to review this article, Update your Billing Information, in case it has information that can help in the meantime.



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