Finding difficulty in login

Gowri Shankar

Since from today morning no staffs can login to Smartsheet, it shows up message "Please standby while smartsheet is loading". Its been line more than 30minutes waiting on same page but no result. Can anyone help on this issue.

Bassam Khalil

Hi @Gowri Shankar

Hope you are fine, please check your internet connection speed & the firewall sitting and if the problem continues you can Contact Support

Gowri Shankar

Hello @Bassam.M Khalil

Internet seems stable and other sites are working fine. Only Smartsheet pages are not loading up.

Andrée Starå

Hi @Gowri Shankar

I hope you're well and safe!

To add to Bassam's excellent advice/answer.

• Try another browser.
• Try the browser in incognito/private mode.
• Try on another computer.

Did any of those options work/help?

I hope that helps!

Be safe and have a fantastic week!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

✅Did my post(s) help or answer your question or solve your problem? Please help the Community by marking it as the accepted answer/helpful. It will make it easier for others to find a solution or help to answer!

Gowri Shankar

Hello @tAndrée Starå

Have tried all those options but still that could not be resolved!

Thanks for your comments

Andrée Starå

@Gowri Shankar

You're more than welcome!

I agree with Bassam, so if you haven’t already, I recommend that you reach out to the Smartsheet Support Team.

Let us know how it goes.

Bassam Khalil

@Gowri Shankar 

if you still facing the problem please call Smartsheet Support Team.