Alert received but changes not appearing in sheet

Laresa Simpkins

Hi,

I received an alert email that changes have been made in my sheet. I see all the additions that should be added to the sheet. I click on the link in the alert email and am redirected to the sheet however, the sheet is not updated. I have rebooted my computer, refreshed Smartsheet and nothing updates.

Why?

Please help.

Laresa

Bassam Khalil

Hi @Laresa Simpkins

Hope you are fine, if your workflow automation has no problem and you sure about the changes is done please try the following:

1- try to open smartsheet in a different browser.

2- try to use a different computer.

3- let your IT manager check the local network firewall.

4- Clear cache & cookies 

if you try all that and the problem not fixed please call the smartsheet support team

Andrée Starå

Hi @Laresa Simpkins

I hope you're well and safe!

To add to Bassam's excellent advice/answer.

• Also, check the Activity Log for clues.
• Do you have any filters active in the sheet?

Did that work/help?

I hope that helps!

Be safe and have a fantastic week!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

✅Did my post(s) help or answer your question or solve your problem? Please help the Community by marking it as the accepted answer/helpful. It will make it easier for others to find a solution or help to answer!

Bassam Khalil

Hi @Laresa Simpkins

Hope you are fine, if your workflow automation has no problem and you sure about the changes is done please try the following:

1- try to open smartsheet in a different browser.

2- try to use a different computer.

3- let your IT manager check the local network firewall.

4- Clear cache & cookies 

if you try all that and the problem not fixed please call the smartsheet support team

Andrée Starå

Hi @Laresa Simpkins

I hope you're well and safe!

To add to Bassam's excellent advice/answer.

• Also, check the Activity Log for clues.
• Do you have any filters active in the sheet?

Did that work/help?

I hope that helps!

Be safe and have a fantastic week!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

✅Did my post(s) help or answer your question or solve your problem? Please help the Community by marking it as the accepted answer/helpful. It will make it easier for others to find a solution or help to answer!