Set Slack Automations to Tag a User

Shannon Steffes

Is there a way to tag a user in an automated Slack message? I'm trying to send a form response alert to a Slack channel, then tag the user in Slack if certain criteria are met. I tried using the @user in the message text, but it is treated as standard text rather than a tag.

Genevieve P.

Hi @Shannon Steffes

There currently isn't a way to have the Smartsheet notification sent to Slack automatically @mention a specific person within the information sent.

You will want to start a thread in Slack under the specific form response and @mention the user manually in a comment. Alternatively, you could set up different slack channels for the different users, then have the alerts route to different channels depending on the criteria. I hope that helps!

Cheers,

Genevieve

Genevieve P.

Hi @Shannon Steffes

There currently isn't a way to have the Smartsheet notification sent to Slack automatically @mention a specific person within the information sent.

You will want to start a thread in Slack under the specific form response and @mention the user manually in a comment. Alternatively, you could set up different slack channels for the different users, then have the alerts route to different channels depending on the criteria. I hope that helps!

Cheers,

Genevieve

Shannon Steffes

Thanks Genevieve. Exactly the info I was looking for!

Genevieve P.

No problem, I'm glad I could help! 🙂