Automated Emails without the automation@app.smartsheet.com

Kris Peeters

Is there anyway to configure the automated workflows to come in from my email address and not <automation@app.smartsheet.com>? We have it whitelisted for our domain users but when I send outside of our domain, it's gone into their spam accounts. Thank you!

Genevieve P.

Hi @Kris Peeters

If you are on an Enterprise or Premier plan, the System Admin for your organization can set up a Custom Email Domain. This would configure your account so that all members would use your organization’s subdomain for Smartsheet notification emails. (See this Help Article for more information: Set Up a Custom Email Domain.)

However there is no option to have this sent specifically from your email address, it would still be automation@smartsheet.yourdomain.com. (See the Release Notes page on this, here).

I hope this helps!

Cheers,

Genevieve

Genevieve P.

Hi @Kris Peeters

If you are on an Enterprise or Premier plan, the System Admin for your organization can set up a Custom Email Domain. This would configure your account so that all members would use your organization’s subdomain for Smartsheet notification emails. (See this Help Article for more information: Set Up a Custom Email Domain.)

However there is no option to have this sent specifically from your email address, it would still be automation@smartsheet.yourdomain.com. (See the Release Notes page on this, here).

I hope this helps!

Cheers,

Genevieve

Kris Peeters

Yes, this helps. Thanks so much for taking the time to answer my question.