Hi, I switched from a Personal account to a Business account with 3 licences. I cannot for the life of me get any emails for payment, nor can I see my account and billing information to edit and make changes, or to fix whatever is going so I can't see any of this.
I arranged the changeover with a sales rep, they have escalated this issue to CSR and I did receive an auto generated email saying support ticket created, but no contact with me whether by email or phone. This has been going on nearly three weeks when I swapped over to a business account.
I just want to pay these people, and I can't, and its coming on three weeks and with 30 payment terms, soon I will have access to SS cancelled if I don't get it sorted out. I am beyond confused, and more than a little frustrated.
Anyone else having this issue? How did you resolve it? How do I speak to a human a SmartSheet?? Is there an actual billing department at all? A tech support department? Starting to feel like we've been had here. Thanks for anything you can suggest.