Automation alert
I had alerts working fine until Friday. Now only myself as the administrator recieve an alert. The other individuals do not recieve an email alert?
I tried deleting and recreating the workflow and still no one gets the alert email?
Best Answers
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It appears that the individual plan has a limit of 25 notifications per day?
Not sure how it allowd me to send more then that up until Friday?
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You're more than welcome!
Glad we figured out the reason why it didn't work.
✅Remember! Did my post(s) help or answer your question or solve your problem? Please support the Community by marking it as the accepted answer/helpful. It will make it easier for others to find a solution or help to answer!
SMARTSHEET EXPERT CONSULTANT & PARTNER
Andrée Starå | Workflow Consultant / CEO @ WORK BOLD
W: www.workbold.com | E:andree@workbold.com | P: +46 (0) - 72 - 510 99 35
Feel free to contact me for help with Smartsheet, integrations, general workflow advice, or anything else.
Answers
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Hi @Duane
I hope you're well and safe!
Ask the other individuals to check their Personal Settings and the Notification options.
Did that work/help?
I hope that helps!
Be safe and have a fantastic week!
Best,
Andrée Starå | Workflow Consultant / CEO @ WORK BOLD
✅Did my post(s) help or answer your question or solve your problem? Please help the Community by marking it as the accepted answer/helpful. It will make it easier for others to find a solution or help to answer!
SMARTSHEET EXPERT CONSULTANT & PARTNER
Andrée Starå | Workflow Consultant / CEO @ WORK BOLD
W: www.workbold.com | E:andree@workbold.com | P: +46 (0) - 72 - 510 99 35
Feel free to contact me for help with Smartsheet, integrations, general workflow advice, or anything else.
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They all stop recieving the alerts at the same time? 6 different eamil addresses? I was expecting some type of setting is the issue but i did not change anything?
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Strange!
First, try adding your private email or similar to know if the workflow is working as expected or not.
Did that work or not?
SMARTSHEET EXPERT CONSULTANT & PARTNER
Andrée Starå | Workflow Consultant / CEO @ WORK BOLD
W: www.workbold.com | E:andree@workbold.com | P: +46 (0) - 72 - 510 99 35
Feel free to contact me for help with Smartsheet, integrations, general workflow advice, or anything else.
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I have myseld set up as well as others in the alert field. however i am the only one getting the email alert? I am also the administrator?
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Have you tested another domain's email as well?
SMARTSHEET EXPERT CONSULTANT & PARTNER
Andrée Starå | Workflow Consultant / CEO @ WORK BOLD
W: www.workbold.com | E:andree@workbold.com | P: +46 (0) - 72 - 510 99 35
Feel free to contact me for help with Smartsheet, integrations, general workflow advice, or anything else.
-
It appears that the individual plan has a limit of 25 notifications per day?
Not sure how it allowd me to send more then that up until Friday?
-
thanks for the help
-
You're more than welcome!
Glad we figured out the reason why it didn't work.
✅Remember! Did my post(s) help or answer your question or solve your problem? Please support the Community by marking it as the accepted answer/helpful. It will make it easier for others to find a solution or help to answer!
SMARTSHEET EXPERT CONSULTANT & PARTNER
Andrée Starå | Workflow Consultant / CEO @ WORK BOLD
W: www.workbold.com | E:andree@workbold.com | P: +46 (0) - 72 - 510 99 35
Feel free to contact me for help with Smartsheet, integrations, general workflow advice, or anything else.
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