New Update Removed Copy and Paste from 'Edit Comments'

Alyssa Lombardi

The new update of Smartsheet has removed the feature to copy and paste from the 'edit comments' window. Please fix on next version, this has doubled my editing review time.

Paul Newcome

Which browser are you using?

Have you tried using hotkeys?

Which comments are you referring to (row/sheet/workspace)?

I just tested using Google Chrome, and it is working fine for me within the sheet.

Alyssa Lombardi

I tried in both safari and Chrome - I was able to copy and paste from the comments section on Friday and there looks to be an update that happened this weekend and now I can select text that was written in the comments section, but I cannot copy (the regular way and using hotkeys).

below is the view I am seeing when I go to review a document, and I was able to copy and paste the text on the right panel on the old version last week and now I cannot. I had a few colleagues test this as well, and it didn't work for them either.

Paul Newcome

Is this in Comments or in Proofing? I didn't test proofing.

Alyssa Lombardi

proofing

Paul Newcome

Ah. Ok. I haven't used proofing much, so I can't speak to prior to this week, but I too cannot copy/paste a comment.

You may want to reach out to support to see if this was an intended consequence of the update or if this is an unintended "bug".

Alyssa Lombardi

is there a good email address for support?

Paul Newcome

https://help.smartsheet.com/contact/smartsheetapp

Visionar

I have this problem too.

Andrée Starå

Hi @Visionar

I hope you're well and safe!

If you haven’t already, I recommend submitting a support ticket through the new Smartsheet Support Portal.

I hope that helps!

Be safe, and have a fantastic weekend!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

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