Authentication Error {0}

Adriana Herrera

What's the reason of the authentication error {0} while trying to sign in and how do I fix it?

Genevieve P.

Hi @Adriana Herrera

Is it possible that your organization has specific log-in types set up, such as Your Company Account (SAML), or Microsoft Azure AD, and has disabled other ways to log in? This could present in an error if you try to log in with Password + Email combination instead (see: Manage Authentication Options).

There are some other troubleshooting steps in this Help Article: Troubleshoot Login Issues

If neither of this has helped, I would suggest reaching out to Smartsheet Support so they can work with you in a private channel.

Cheers!

Genevieve