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For IT Ticketing services, it would be nice if there was a automated chat responder for support.
Hi @Crystal Ireland
I hope you're well and safe!
How would you like it to work?
I hope that helps!
Be safe and have a fantastic week!
Best,
Andrée Starå | Workflow Consultant / CEO @ WORK BOLD
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I agree with @Andrée Starå, it would be helpful to know a little more about what you're asking for, could you provide some examples?
Have you looked into using Bridge by Smartsheet (see here)?
Cheers,
Genevieve
IT gets many of the same support requests and it takes up a lot of time. If they could have an automated chat set up with different responses that would be very helpful. Ex. My internet is not working and the automated chat would respond with the steps.
Example:
https://docs.servicenow.com/bundle/paris-now-intelligence/page/administer/virtual-agent/concept/virtual-agent-overview.html
Bridge by Smartsheet would allow you to integrate a chat bot with Smartsheet (see a list of supported Bridge Integrations here.)
You could also potentially use a different third party application such as Zapier (see here) to connect Smartsheet and a chat service, depending on what your company uses.
If you want to just work within Smartsheet without using an integration, you could set up workflows to send an automated email with initial troubleshooting steps based on the dropdown selections that were chosen, or if the descriptor contains a certain phrase. This is presuming that your current IT process has the user fill out a form submission to populate a Smartsheet.
Additionally, if you are using a form, you could set up Conditional Logic within the form to show a Heading and Description if a selection is made. For example, if the user selects "internet not working", a number of helpful tips appear within the form itself before the user clicks the "submit" button.
Just a few ideas!
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Hi dev friends, Heads up — the includeAll query parameter is being sunset on June 3rd for list operations on workspaces, folders, shares, and more. This affects both direct API calls and all Smartsheet SDKs (Python, Java, C#, Node.js, Ruby). Check the Changelog for the full list of affected endpoints and migration guides —…
Hello- my co-worker is getting the Opps something went wrong error. Also know as a 500 internal server error when accessing workapps. Can you please help?
