Upload File not working

Stephane

Hello,

I tried to upload an Excel file into a sheet. The file has a xlsx extension and is 16kB.

When I upload the file or drag&drop, nothing happens. I don't get an error message.

What is wrong?

Kind regards,

Stéphane

Andrée Starå

Hi @Stephane

I hope you're well and safe!

Where are you dragging and dropping it more specifically?

I hope that helps!

Be safe and have a fantastic weekend!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

✅Did my post(s) help or answer your question or solve your problem? Please help the Community by marking it as the accepted answer/helpful. It will make it easier for others to find a solution or help to answer!

Stephane

Hi Andrée,

I am dropping the xlsx in the Attachments window.

Kr,

Stéphane

Andrée Starå

@Stephane

Strange!

• Try to log out/log in again and test if that fixed it.
• Try with another file.

Did that work?

Stephane

Hi Andrée,

Strange indeed!

I tried another xlsx and even a pdf file. It didn't work.

I tried the same in another sheet, same result.

Kr,

Stéphane

Andrée Starå

@Stephane

Did you try logging out/in?

What type of account do you have?

Stephane

Hi Andrée,

I logged in/out several times.

I am a licensed user (in a Business plan).

Kr,

Stéphane

Andrée Starå

@Stephane

Try it in private/incognito mode and also in another browser.

I'd be happy to take a quick look and check if it works for me.

Can you maybe share the sheet(s)/copies of the sheet(s)? (Delete/replace any confidential/sensitive information before sharing) That would make it easier to help. (share too, andree@workbold.com)

Stephane

Framework Contract Management.xlsx

Hi Andrée,

I didn't work Chrome Icognito (Chrome Version 90.0.4430.72 (Official Build) (64-bit)).

I tried Edge (Microsoft Edge 44.17763.831.0), no luck.

I shared the sheet with you and attached the Excel I used.

Kr,

Stéphane

Andrée Starå

@Stephane

I tested on both the sheet and in the attachment area, and it worked for me.

If you haven’t already, I would recommend that you reach out to the Smartsheet Support Team.

✅Remember! Did my post(s) help or answer your question or solve your problem? Please support the Community by marking it as the accepted answer/helpful. It will make it easier for others to find a solution or help to answer!

Stephane

Hi Andrée,

Thank you very much for helping me. I will reach out to the Smartsheet Support team.

Stay save and have a nice weekend .

Kr,

Stéphane