I tried to upload an Excel file into a sheet. The file has a xlsx extension and is 16kB.
When I upload the file or drag&drop, nothing happens. I don't get an error message.
What is wrong?
I hope you're well and safe!
Where are you dragging and dropping it more specifically?
I hope that helps!
Be safe and have a fantastic weekend!
Andrée Starå | Workflow Consultant / CEO @ WORK BOLD
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I am dropping the xlsx in the Attachments window.
Did that work?
I tried another xlsx and even a pdf file. It didn't work.
I tried the same in another sheet, same result.
Did you try logging out/in?
What type of account do you have?
I logged in/out several times.
I am a licensed user (in a Business plan).
Try it in private/incognito mode and also in another browser.
I'd be happy to take a quick look and check if it works for me.
Can you maybe share the sheet(s)/copies of the sheet(s)? (Delete/replace any confidential/sensitive information before sharing) That would make it easier to help. (share too, [email protected])
I didn't work Chrome Icognito (Chrome Version 90.0.4430.72 (Official Build) (64-bit)).
I tried Edge (Microsoft Edge 44.17763.831.0), no luck.
I shared the sheet with you and attached the Excel I used.
I tested on both the sheet and in the attachment area, and it worked for me.
If you haven’t already, I would recommend that you reach out to the Smartsheet Support Team.
✅Remember! Did my post(s) help or answer your question or solve your problem? Please support the Community by marking it as the accepted answer/helpful. It will make it easier for others to find a solution or help to answer!
Thank you very much for helping me. I will reach out to the Smartsheet Support team.
Stay save and have a nice weekend .
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