Admin Access Issues

04/21/21
Accepted

Hello,

Ever since updates took place last week, my admin/editor access is no longer working. I have been unable to make edits or changes on our onboarding tracker. The owner of the sheet has tried to remove and re-add my access, I have also signed out and back in a handful of times with no luck. Can someone advise on how I should proceed?

Kaitlyn

LabCorp

Best Answer

  • Bassam KhalilBassam Khalil ✭✭✭✭✭
    Accepted Answer

    Hi @Kaitlyn Fornes

    Hope you are fine, did you try the following.

    1- delete the cookies in your browser.

    2- try a different browser.

    3- try to login into your account from a different computer.

    if all of that are not working i think you need to Contact Support.

    Best Regards

    Bassam.M Khalil


    ☑️ Are you satisfied with my answer to your question? Please help the Community by marking it as the accepted answer. It will make it easier for other Smartsheet Community members to find this solution or help to answer their questions.

Answers

  • Bassam KhalilBassam Khalil ✭✭✭✭✭
    Accepted Answer

    Hi @Kaitlyn Fornes

    Hope you are fine, did you try the following.

    1- delete the cookies in your browser.

    2- try a different browser.

    3- try to login into your account from a different computer.

    if all of that are not working i think you need to Contact Support.

    Best Regards

    Bassam.M Khalil


    ☑️ Are you satisfied with my answer to your question? Please help the Community by marking it as the accepted answer. It will make it easier for other Smartsheet Community members to find this solution or help to answer their questions.

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