Admin Access Issues

Hello,

Ever since updates took place last week, my admin/editor access is no longer working. I have been unable to make edits or changes on our onboarding tracker. The owner of the sheet has tried to remove and re-add my access, I have also signed out and back in a handful of times with no luck. Can someone advise on how I should proceed?

Kaitlyn

LabCorp

Best Answer

  • Bassam Khalil
    Bassam Khalil ✭✭✭✭✭✭
    Answer ✓

    Hi @Kaitlyn Fornes

    Hope you are fine, did you try the following.

    1- delete the cookies in your browser.

    2- try a different browser.

    3- try to login into your account from a different computer.

    if all of that are not working i think you need to Contact Support.

    PMP Certified

    bassam.khalil2009@gmail.com

    ☑️ Are you satisfied with my answer to your question? Please help the Community by marking it as an ( Accepted Answer), and I will be grateful for your "Vote Up" or "Insightful"

Answers

  • Bassam Khalil
    Bassam Khalil ✭✭✭✭✭✭
    Answer ✓

    Hi @Kaitlyn Fornes

    Hope you are fine, did you try the following.

    1- delete the cookies in your browser.

    2- try a different browser.

    3- try to login into your account from a different computer.

    if all of that are not working i think you need to Contact Support.

    PMP Certified

    bassam.khalil2009@gmail.com

    ☑️ Are you satisfied with my answer to your question? Please help the Community by marking it as an ( Accepted Answer), and I will be grateful for your "Vote Up" or "Insightful"