Sharing and Sheet Owner

David Dolch

I use Smartsheet Control Center to create project packages consisting of multiple sheets for our Project Managers. The Project Manager then share the sheets with their teams as necessary. I am the sheet Owner, since I am the Owner of the Control Center instance.

The issue is, any correspondence that goes out from the sheet looks as if it came from me. Update requests, sharing notifications, automations, etc - it all looks like I sent it.

Also, if somebody gets a link to the sheet and then tries to access it, the request to share comes to me, not the Project Manager.

Is there any way to set who should be used as the "corresponder". The PMs should not have Owner or Admin rights and creating a dummy email box is not a solution either - I could create a mailbox email, but actually getting that email a license and setting it up as the owner of control center - that is a big issue in my company.

Thanks

Genevieve P.

Hi @David Dolch

No, there currently isn't a way to set who the "corresponder" should be in regards to automated workflows, sharing notifications, etc. The user associated with the email notification will depend on the type of alert set up and the action taken (see this Release Notes post for a description of this behaviour, here: Personalized Sender Name and Reply-To for Notification Emails).

Please provide this feedback to your account representative, as well as filling in this Enhancement Request form, here, so that our Product team can hear from you directly. It really helps if they understand your use-case and scenario when identifying a need for an update.

Thank you!

Genevieve