Good afternoon Smartsheet community.
I would like to get some feedback on the best method/approach in using Smartsheet for the distribution and collection of customer surveys. We have an Smartsheet that is populated with rows or completed completed repairs. We are capturing the customer's e-mail address, and would like to push out a survey to the customer with 3 to 4 questions (and they don't have access to Smartsheet). Upon receiving their response we would like to "update" the existing Smartsheet row for that customer (rather than creating a new record).
If anyone has any suggestions or feedback on how best to approach this I appreciate it.
Thank-you in advance.