Impossible to open the dashboard files in the smartsheet
Best Answer
-
Hi @VSH HOLDING
Please continue working with the Support team where you can provide them with the sensitive information you posted here in a private channel. It would be helpful if you emailed them the .har file so they can look into the cause of the error. (Note: I am unable to open the file you sent, the .rar file. Please ensure you are following these steps to create the Network Trace)
Thanks!
Genevieve
Need more help? 👀 | Help and Learning Center
こんにちは (Konnichiwa), Hallo, Hola, Bonjour, Olá, Ciao! 👋 | Global Discussions
Answers
-
Hi @VSH HOLDING
I checked with our Support team and it looks like you're already in contact with them about this issue, which is good as they will be able to troubleshoot this one-on-one with you. If you haven't already, please also provide the Support team with the following details:
- The Dashboard URL (or multiple URLs if it's happening to more than one)
- List of users impacted (do other shared users see the same message?)
- Network Trace file (.HAR file - see this article for how to generate this file).
Thank you,
Genevieve
Need more help? 👀 | Help and Learning Center
こんにちは (Konnichiwa), Hallo, Hola, Bonjour, Olá, Ciao! 👋 | Global Discussions
-
Emails removed by Moderation team due to sensitive information.
-
Hi @VSH HOLDING
Please continue working with the Support team where you can provide them with the sensitive information you posted here in a private channel. It would be helpful if you emailed them the .har file so they can look into the cause of the error. (Note: I am unable to open the file you sent, the .rar file. Please ensure you are following these steps to create the Network Trace)
Thanks!
Genevieve
Need more help? 👀 | Help and Learning Center
こんにちは (Konnichiwa), Hallo, Hola, Bonjour, Olá, Ciao! 👋 | Global Discussions
-
I contacted support but my problem is still not resolved this is very important to us.
Categories
- All Categories
- 14 Welcome to the Community
- Customer Resources
- 64.9K Get Help
- 441 Global Discussions
- 139 Industry Talk
- 471 Announcements
- 4.9K Ideas & Feature Requests
- 129 Brandfolder
- 148 Just for fun
- 68 Community Job Board
- 496 Show & Tell
- 33 Member Spotlight
- 2 SmartStories
- 300 Events
- 36 Webinars
- 7.3K Forum Archives