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Comments not in correct order when sending a Row via Email

edited 12/09/19 in Archived 2017 Posts


In our company we frequently use the 'send row' function to update stakeholders. We now have observed a few times that the comments are not listed in an ascending or descending order in the email. The order of the comments is different from the order on smartsheet. The most recent comment is sometimes not listed on the bottom of the email.

This makes the send row via email function useless, as it would require the recipient to check the dates/times of all the comments to identify the most recent comment.

Does someone have an idea what the reason of this mix up of comments is and how this can be prevented in the future?

Thank you!



  • Shaine Greenwood


    Our Development team is aware of this issue and working on a fix so comments appear in order in the email. I don't have an exact ETA on when the fix will be implemented, but it looks as if this will be fixed in our release set for later this month.

This discussion has been closed.