Smartsheet Declines in an Approval Workflow are not going back to the original submitter

I've set-up a Smartsheet approval workflow. When a secondary approver in the approval flow declines the entry, it DOESN'T go back to the original submitter for re-upload. Instead, the decline notification goes to the previous approver in the workflow. The decline goes back to the previous approver DESPITE the fact that within the workflow, the submitter is indicated as the notification receiver

How do I adjust my workflow to ensure that ALL decline notifications go directly to the original submitter?

Workflow screenshot attached below.

Thank you,

Adam Dikker


  • Paul Newcome
    Paul Newcome ✭✭✭✭✭✭

    It looks like some of the Declines are cut off on the right of your screenshot so I can't confirm those first couple, but the three that are visible should be correct since you have it going to the "Presenter Email Address" column.

  • Andrée Starå
    Andrée Starå ✭✭✭✭✭✭

    Hi @Adam Dikker

    I hope you're well and safe!

    Can you describe your process in more detail and maybe share the sheet(s)/copies of the sheet(s) or some screenshots so we can see the complete process? (Delete/replace any confidential/sensitive information before sharing) That would make it easier to help. (share too, [email protected])

    I hope that helps!

    Be safe and have a fantastic weekend!


    Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

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  • Thank you, Andree--I've attached a screenshot of the approval workflow below. This is an approval workflow within my team, for team members to review documents and presentations prior to using in training--i.e. each team member reviews and approves in a sequential flow, before the materials may be published/used.

    Thank you,