Event Reporting 403

Ary Rivillas

Hello everyone,

Hope you are well.

I am trying to access Event Reporting through a API call following the respective documentation https://smartsheet-platform.github.io/api-docs/#get-events.

My account belong to an Enterprise plan and I am System Admin. Also I generate the API access token multiple times but I am still getting the following error:

{"response": {"statusCode": 403, "reason": "Forbidden", "content": {"errorCode": 1013, "message": "The operation you are attempting to perform is not supported by your plan.", "refId": "difywgt25p3o"}}}  

What can I do? Any suggestion is welcome :)

Thanks!

Genevieve P.

Hi @Ary Rivillas

Event Reporting is an add-on that is available for purchase if you have an Enterprise plan. Is it possible that even though you are on an Enterprise plan, your company hasn't purchased this add-on?

Here's the Help Center article with more information on Event Reporting.

If you have questions about pricing, please contact our Sales team through this form, here.

Cheers,

Genevieve

Genevieve P.

Hi @Ary Rivillas

Event Reporting is an add-on that is available for purchase if you have an Enterprise plan. Is it possible that even though you are on an Enterprise plan, your company hasn't purchased this add-on?

Here's the Help Center article with more information on Event Reporting.

If you have questions about pricing, please contact our Sales team through this form, here.

Cheers,

Genevieve

Ary Rivillas

Thank you @Genevieve P :)

Have a good day.