Sort Question

Mindy Schneider

We use our smartsheet like a "ticketing" system for tasks. Several people all over the organization put in tickets that flow to the worklist set up for the team completing. When the tasks come in we want the list to be sorted by a date field, however, you have to constantly "refresh" to get the items to sort correctly. Is this how it should operate? When the task hits the worksheet I would have assumed it would have fallen in the order the sheet was sorted?

Thanks!

Andrée Starå

Hi @mmschneider113031

I hope you're well and safe!

Have you explored using a report instead?

Would that work/help?

I hope that helps!

Be safe and have a fantastic 4th of July weekend!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

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Mindy Schneider

Have the team work off a report? I hadn't thought about that....I'll play around a bit and see. I wasn't sure if all the functionality is still there? (They use calendar view as well, plus comments field). But thanks for the suggestion, I'll definitely play around some.

Andrée Starå

@mmschneider113031

Excellent!

Happy to help!

Yes, it sounds like that should work.

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