Dashboards on mobile devices (tablets, phones) have poor performance.

Russell Thorstenberg

There were issues with dashboard performance being reported last week (July 7th) and the Smartsheets dev team posted that they fixed it the same day but I am having severe performance issues on mobile devices still. The dashboards on our desktops are slightly slower than they were before but not disruptive. However, the dashboards on all of our iPads and when using other mobile devices take 10-30 seconds to load, depending on the amount of metrics and shortcuts on the dashboard. I've made sure the browser apps are up to date and our network is plenty fast. Is anyone else have these mobile/tablet performance issues?

Genevieve P.

Hi @Russell Thorstenberg

Dashboards on my own iOS device are loading without an issue; if you're still experiencing performance issues, please capture a screen recording and contact Smartsheet Support with the troubleshooting steps you've tried.

Thank you!

Genevieve