You don't have access to this item

Martin Teh

When i start the Smartsheet, the main page appears with this message - You don't have access to this item.

Can someone help me get rid of this nuisance though the other sheets are in good order?

Andrée Starå

@Martin Teh

Happy to help!

In your browser, what web URL is shown? Can you copy/paste it here?

Andrée Starå

Hi @Martintcb

I hope you're well and safe!

• Which page are you opening? (URL)
• How are you opening the page?

I hope that helps!

Be safe and have a fantastic week!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

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Martin Teh

Hi Andre, thanks for the reply.

I was opening the main smartsheet. I don't understand URL here. Kindly elaborate. Thanks.

Andrée Starå

@Martin Teh

Happy to help!

In your browser, what web URL is shown? Can you copy/paste it here?

Martin Teh

https://app.smartsheet.com/sheets/3vch26f2ffwRg5xgRw76RjvRPm4w8VMpqjmGc5v1?view=gantt

Martin Teh

Hi Andree

Many thanks for leading me to the web URL, I resolve the problem by saving the URL of the file I wanted on the first page and the no access is no longer a problem. Thanks once again for your assistance!

Martin😊

Andrée Starå

@Martin Teh

Excellent!

You're more than welcome!