What are errors 443 and 502 related to?

letiprochnow

Hi guys!

Our team received some error notifications on our shared spreadsheet, and they were described as Error 443 & 502.

We checked the status for Smartsheet server and no notifications were made today.

Is there anyone else with the same problem?

Thanks!

Genevieve P.

Hi @letiprochnow

502 errors sometimes indicate that the browser is unable to handle the request being made. Can you try accessing the same sheet and performing the same action in a different browser? You may also want to ensure users are accessing the sheet on the most up-to-date version of their browsers, see: System Requirements and Guidelines for Using Smartsheet

This article has some additional troubleshooting steps to try: Issue: Smartsheet Is Continuously Loading, Not Responding, or Not Displaying Certain Items

Let me know if this has helped!

Cheers,

Genevieve

letiprochnow

Hi Genevieve,

This was really helpful!

Thanks a lot, I will share these links with the team.