Workflow not updating cells when trigger action occurs

Anthony Wright

Hi,

I am trying to set up a workflow for change cell when Complete is checked, status updates to 'Completed' but after setting this up saving and refreshing nothing happens when Complete is checked.

Regards,

Anthony

Andrée Starå

@Anthony Wright

Glad we got it working! (except the delay)

If you continue to have a couple of minutes delay, I recommend reaching out to the Smartsheet Support Team.

Let me know what you find out.

✅Remember! Did my post(s) help or answer your question or solve your problem? Please support the Community by marking it Insightful/Vote Up or/and as the accepted answer. It will make it easier for others to find a solution or help to answer!

Andrée Starå

Hi @Anthony Wright

I hope you're well and safe!

Ensure that you've checked the Sheet Change Notification Settings box to Include my changes in sheet notifications in your Personal Settings (circle/profile in the lower-left corner).

Did that work/help?

I hope that helps!

Be safe and have a fantastic week!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

✅Did my post(s) help or answer your question or solve your problem? Please support the Community by marking it Insightful/Vote Up or/and as the accepted answer. It will make it easier for others to find a solution or help to answer!

Anthony Wright

Hi @Andrée Starå

I have just checked and this option is already selected. I tried unselecting and reselecting but to no luck.

Is there anything else I should be trying?

Thanks,

Anthony

Andrée Starå

@Anthony Wright

Strange!

Happy to help!

I'd be happy to take a quick look.

Can you maybe share the sheet(s)/copies of the sheet(s)? (Delete/replace any confidential/sensitive information before sharing) That would make it easier to help. (share too, andree@workbold.com)

Anthony Wright

Hi @Andrée Starå,

I have shared a copy of the sheet with you.

Regards,

Anthony

Andrée Starå

@Anthony Wright

Excellent!

I'll take a look and get back to you!

Andrée Starå

@Anthony Wright

Glad we got it working! (except the delay)

If you continue to have a couple of minutes delay, I recommend reaching out to the Smartsheet Support Team.

Let me know what you find out.

✅Remember! Did my post(s) help or answer your question or solve your problem? Please support the Community by marking it Insightful/Vote Up or/and as the accepted answer. It will make it easier for others to find a solution or help to answer!