Form Default Value not saving

Patrick Smith

I'm having trouble with form Default Values not saving. Is this an error or an I missing something?

Thank you!

Patrick

Andrée Starå

Hi @PSMITH201

I hope you're well and safe!

Can you describe your process in more detail and maybe share the sheet(s)/copies of the sheet(s) or some screenshots? (Delete/replace any confidential/sensitive information before sharing) That would make it easier to help. (share too, andree@workbold.com)

I hope that helps!

Be safe and have a fantastic week!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

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Patrick Smith

Happy Wednesday!

So:

• I have a drop-down field in a form.
• I select a default field
• I save
• The page refreshes says "form changes saved", but the default field revers back to blank.
• Then looking at the live form, sometimes the change is effective, but others it is not and sometimes it just disappears.

All of this seems like a bug..?

Thank you,

Patrick

Andrée Starå

@PSMITH201

Strange!

I'd recommend testing it in another browser and in Incognito/Private mode to rule out the browser and similar.

Did that work

Patrick Smith

here is a link to the form: https://app.smartsheet.com/b/form/116801a744a24c4898aa14aef7203ccb

notice some of the fields don't have default values. I have been trying to add default values in all the Mo-Friday values....

Andrée Starå

@PSMITH201

Thanks!

I'd be happy to take a quick look.

Can you maybe share the sheet(s)/copies of the sheet(s) or some screenshots? (Delete/replace any confidential/sensitive information before sharing) That would make it easier to help. (share too, andree@workbold.com)

Patrick Smith

Andrée Starå

@PSMITH201

Thanks!

Can you share the sheet so I can have a look at the form?