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Status automated e-mails no longer?

J. Craig Williams
J. Craig Williams ✭✭✭✭✭✭
edited 12/09/19 in Archived 2017 Posts

I just noticed that I am no longer receiving the automated emails on Smartsheet status.

When I try to request them again, only a dump of RSS or Atom feed is available.

Has this feature been removed?




  • Shaine Greenwood

    Hi Craig,

    I believe we use a service called status.io to drive our status page. It appears that we've reached some sort of subscriber limit, and weren't notified from status.io as to what the limit was, when we reached it, or what we can do to increase it.

    We're figuring this out and I'll reply back to this thread once I have a solution for you.

  • J. Craig Williams
    J. Craig Williams ✭✭✭✭✭✭
    edited 04/19/17


    Odd that it kicked me off - since I've been a long time subscriber.

    Was it just me or did it do it to everyone or just a random user subset?

    I bet it was just me. sad


  • Shaine Greenwood

    It wasn't just you. It kicked off a random set of users. The option to subscribe to email alerts should be available now.

    One note on this, you'll only get emails on major outages—when a Smartsheet service goes down. 

    You may not receive alerts on intermittent service issues or scheduled maintenance. 

This discussion has been closed.