Automation Problem - Alert is not working

Alexandre Costa

Hello Team,

I created an automation to request a "request" and send an "alert".

The request is sent normally, but the alert doesn't work.

Does anyone have an idea of what it could be?

Thanks.

Andrée Starå

Hi @Alexandre Costa

I hope you're well and safe!

Can you describe your process in more detail and maybe share the sheet(s)/copies of the sheet(s) or some screenshots? (Delete/replace any confidential/sensitive information before sharing) That would make it easier to help. (share too, andree@workbold.com)

I hope that helps!

Be safe and have a fantastic week!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

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Alexandre Costa

Hi @Andrée Starå ,

I hope you are well too and thanks for asking.

In this process, basically it is triggered when a specific column changes to "Checked" and some conditions are verified.

The 1st action, Request an update, is working fine.

But the 2nd, Alert Someone, is not working.

I have other automations with multiple actions that works well, but I didn't realize what is the problem in this one.

I've added the screenshots bellow.

Thanks for your attention,

Best Regards,

Alexandre Costa

Hi @Andrée Starå ,

An additional information.

The alert only works with "message only" selected.

Best Regards,

Alexandre Costa

Hi @Andrée Starå,

I found the problem.

As I am doing tests, I needed to be notified about my own changes, so I had to check the item bellow in my personal settings.

Now it is working well.

Thanks for your attention.

Best Regards,

Andrée Starå

@Alexandre Costa

Happy to help!

Excellent! That would have been my next suggestion.

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