Download activity log - empty folder

Julieta Alvarez

Hi! I'm trying to download the activity log of some Smartsheets, but the .zip folder that I receive is empty (it doesn't have the .csv file). I don't get any error message. Any idea why this could be happening? Thanks!

Andrée Starå

Hi @Julieta Alvarez

I hope you're well and safe!

Did you select the range before requesting it?

Did that work/help?

I hope that helps!

Be safe and have a fantastic week!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

✅Did my post(s) help or answer your question or solve your problem? Please support the Community by marking it Insightful/Vote Up or/and as the accepted answer. It will make it easier for others to find a solution or help to answer!

Julieta Alvarez

Hi Andrée, thanks for your reply! Yes, I did select All the actions, and a Date range (1 week). Even when selecting 1 or 2 days instead of 1 week, it's sending me an empty folder.

Andrée Starå

@Julieta Alvarez

Happy to help!

Yes, that sounds strange.

If you haven’t already, I would recommend that you reach out to the Smartsheet Support Team.

Let me know what you find out.

✅Remember! Did my post(s) help or answer your question or solve your problem? Please support the Community by marking it Insightful/Vote Up or/and as the accepted answer. It will make it easier for others to find a solution or help to answer!

Julieta Alvarez

Thanks Andrée, I've just contacted them. Have a great day.

TravisK

@Julieta Alvarez - Did you ever figure out what the problem was? I'm experiencing the same issue.

Thanks,

Travis

Julieta Alvarez

Hi Travis! Yes, the problem with my sheet was that the name had a pipe (|). This is an extract of the feedback I got from the Smartsheet team:

"(...) there's an existing bug where downloading Activity Log from a Sheet or Dashboard with a pipe ( | ) OR asterisk ( * ) in its name, it results in a blank .zip file. (...) As a workaround, our engineers recommend to simply removing the pipe/vertical bar from the sheet title."

They said they will be working on a solution, but in the meantime, I removed the pipe from my sheet's name and the problem was solved.

Hopefully, your situation is similar to mine and this solution helps you too. If not, I would suggest contacting the Smartsheet support team https://help.smartsheet.com/contact.

Good luck!

TravisK

Thank you @Julieta Alvarez . We had an asterisk in the file name. I changed the file name and the zip download worked as expected. Thank you for the quick response.

Also of note for anyone that runs across this topic. The "empty" or "blank" zip files are not actually blank. You can check the file size. WinZip was able to find the contents, but it also gave an error about an invalid filename.