shared sheet not giving access to shared with user

JenCookie

I have shared a sheet with a new colleague, they are getting the email invite, but when clicking the sheet link, its saying they don't have access and to contact the owner. However, when I look on the user list, they are on the list. They don't have a licence, but don't need one as just a user with viewer access rights. I have never had this problem before, can anyone advise? thanks

Hayley B

Hi Jen!

Have they created a login for Smartsheets that uses the same email address as what you sent the link to?