Subscription NOT working

David Oandah

I have a subscription running until July 2022 but I have lost all my lessons. When I click on my profile and try to open a lesson, it tells me "page not found". When I navigate to the home page it asks me to pay again. My subscription code isn't working either. How can I get my lessons back?😔

Christina09

@David Oandah I believe your best bet is to contact the customer service. They will have more information about your subscription.

Andrée Starå

Hi @David Oandah

I hope you're well and safe!

Fyi. The subscription for Smartsheet and the University (former Center of Excellence) is separate.

If you haven't already, I would recommend that you reach out to the Smartsheet Support Team.

I hope that helps!

Be safe and have a fantastic week!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

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Christina09

@David Oandah I believe your best bet is to contact the customer service. They will have more information about your subscription.

Andrée Starå

Hi @David Oandah

I hope you're well and safe!

Fyi. The subscription for Smartsheet and the University (former Center of Excellence) is separate.

If you haven't already, I would recommend that you reach out to the Smartsheet Support Team.

I hope that helps!

Be safe and have a fantastic week!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

✅Did my post(s) help or answer your question or solve your problem? Please support the Community by marking it Insightful/Vote Up or/and as the accepted answer. It will make it easier for others to find a solution or help to answer!

David Oandah

Thanks, Andrée! The Smartsheet support team is trying to find out why my CoE subscription isn't working.

Regards,

David.O.

Andrée Starå

@David Oandah

Excellent!

You're more than welcome!