Smartsheet Community profile transfer to new account

Darren Mullen

Hi,

I'm trying to determine if the following can be done

• Transfer my discussions and community profile to a new email address / Smartsheet account?

I've tried changing my email in my profile, but it doesn't take. I assume this is probably because the community account is connected to the same account I use with the Smartsheet license at my employer. I'd like to be able to take my community profile with me, should I leave the company.

Maxwell Griffith

Hi @Darren Mullen!

Our Community Team would be happy to assist you with updating your profile to ensure all discussions, badges, and all other activity done within your previous email is carried over to the new email!

I'll PM you now.

Please let me know if you have any other questions!

Thank you,

Maxwell from Smartsheet

Maxwell Griffith

Hi @Darren Mullen!

Our Community Team would be happy to assist you with updating your profile to ensure all discussions, badges, and all other activity done within your previous email is carried over to the new email!

I'll PM you now.

Please let me know if you have any other questions!

Thank you,

Maxwell from Smartsheet

Darren Mullen

Thank you sir! Responded to your PM.

M. David

Is there a process for this that is now public? I saw that you sent a private message to the original requestor, but what is the process? Thanks.

Genevieve P.

Hi @M. David

Yes! Here's the FAQ with more information:

FAQ: How do I update my email address in the Community?

Cheers,

Genevieve

M. David

That looks great. I'll follow the steps to transfer my information. I am currently a Smartsheet System Administrator. Are there any specific steps to follow for my current employer to transition me out and a new person in? At our company, we have just 10 licenses, so all of the files in Control Center and most of the rest that we have are created and owned by me. Any advice on this is appreciated. Thanks.

Genevieve P.

Hi @M. David

It sounds like you're talking about something different than this thread. This conversation is specific to the online Community forum, but it sounds like you're looking to transfer ownership of items in the Smartsheet application, is that correct?

If so, here are the Help articles that may be useful for you:

Change the Email Addresses Used with Your Smartsheet Account

Admin Center: Add, edit, or delete users

Use nondestructive transfer to change ownership of sheets, reports, or dashboards

Cheers,

Genevieve