Automation - Approval workflow - Button text

Norbert

Hi!

Couple of days ago, my approval workflow does not show the customised button texts, but the default "Approve" and "Decline".

Is there a way to fix it?

Genevieve P.

Hi @Norbert

I'm able to replicate what you're seeing - Approval Requests are not currently honouring the custom button text set in the workflow. Our Support team is investigating this and I'll follow-up with you when I have more information!

Cheers,

Genevieve

Genevieve P.

Hi @Norbert

I don't have an ETA for when this may be resolved; we heard the first reports of this yesterday and are actively investigating the cause. I'll post again on this thread once there has been a fix!

Thanks,

Genevieve

Genevieve P.

Hi @Norbert

We implemented a fix over the weekend, you should see the Approval Requests coming through with custom text now! Thanks again for reporting this issue.

Cheers,

Genevieve

Genevieve P.

Hi @Norbert

I'm able to replicate what you're seeing - Approval Requests are not currently honouring the custom button text set in the workflow. Our Support team is investigating this and I'll follow-up with you when I have more information!

Cheers,

Genevieve

Norbert

Hi Genevieve,

Thank you for the quick reply. Do you know when this is going to be fixed? I built our whole workflow based on the Approval Requests, and now it's quite confusing what the button will do.

Many thanks for your help.

Norbert

Genevieve P.

Hi @Norbert

I don't have an ETA for when this may be resolved; we heard the first reports of this yesterday and are actively investigating the cause. I'll post again on this thread once there has been a fix!

Thanks,

Genevieve

Genevieve P.

Hi @Norbert

We implemented a fix over the weekend, you should see the Approval Requests coming through with custom text now! Thanks again for reporting this issue.

Cheers,

Genevieve

Norbert

Hi Genevieve,

Yes, I've noticed the changes. Thanks for the fix 😊

Cheers,

Norbert