Automation - Approval workflow - Button text

11/16/21
Accepted


Hi!

Couple of days ago, my approval workflow does not show the customised button texts, but the default "Approve" and "Decline".

Is there a way to fix it?


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Best Answers

  • Genevieve P.Genevieve P. admin
    Accepted Answer

    Hi @Norbert

    I'm able to replicate what you're seeing - Approval Requests are not currently honouring the custom button text set in the workflow. Our Support team is investigating this and I'll follow-up with you when I have more information!

    Cheers,

    Genevieve

  • Genevieve P.Genevieve P. admin
    Accepted Answer

    Hi @Norbert

    I don't have an ETA for when this may be resolved; we heard the first reports of this yesterday and are actively investigating the cause. I'll post again on this thread once there has been a fix!

    Thanks,

    Genevieve

  • Genevieve P.Genevieve P. admin
    Accepted Answer

    Hi @Norbert

    We implemented a fix over the weekend, you should see the Approval Requests coming through with custom text now! Thanks again for reporting this issue.

    Cheers,

    Genevieve

Answers

  • Genevieve P.Genevieve P. admin
    Accepted Answer

    Hi @Norbert

    I'm able to replicate what you're seeing - Approval Requests are not currently honouring the custom button text set in the workflow. Our Support team is investigating this and I'll follow-up with you when I have more information!

    Cheers,

    Genevieve

  • Hi Genevieve,

    Thank you for the quick reply. Do you know when this is going to be fixed? I built our whole workflow based on the Approval Requests, and now it's quite confusing what the button will do.

    Many thanks for your help.

    Norbert

  • Genevieve P.Genevieve P. admin
    Accepted Answer

    Hi @Norbert

    I don't have an ETA for when this may be resolved; we heard the first reports of this yesterday and are actively investigating the cause. I'll post again on this thread once there has been a fix!

    Thanks,

    Genevieve

  • Genevieve P.Genevieve P. admin
    Accepted Answer

    Hi @Norbert

    We implemented a fix over the weekend, you should see the Approval Requests coming through with custom text now! Thanks again for reporting this issue.

    Cheers,

    Genevieve

  • Hi Genevieve,

    Yes, I've noticed the changes. Thanks for the fix 😊

    Cheers,

    Norbert

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