Sheet crashing for only one user

TerranceL

Hi All,

One of our sheets that is used by our sales teams is crashing for one of our sales representatives. He has tried disabling his chrome extension but still no luck.

Has this happened with anyone and what are some troubleshooting tips?

Andrée Starå

Hi @TerranceL

I hope you're well and safe!

Try these troubleshooting steps first.

• Check the Smartsheet Status page if there are any reported issues: https://status.smartsheet.com/
• Log out / in again
• Try a different browser
• Try the browsers in Private/Incognito mode
• If possible, check if other users have the same issue

If the steps above don't solve it, and if you haven't already, I recommend that you reach out to the Smartsheet Support Team and provide the results of the troubleshooting steps above.

Did that work/help?

I hope that helps!

Be safe and have a fantastic weekend!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

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