Recovering Attached Files

jutorrico

Hi everyone. By mistake I have deleted the attached files in a sheet.

Is there any way I can recover those files?

Thanks in advance.

Note: We don´t have de Back Up option Enabled.

Genevieve P.

Hi @jutorrico

If you did not download a backup of the sheet before the attachment deletions, or you don't have a copy of the sheet saved using Save as New, then please reach out to Smartsheet Support to see if they can help you regain access to those deleted files.

They will need to have the Sheet URL (or unique name), the date of the deletions, and the time with your timezone.

Cheers,

Genevieve

Genevieve P.

Hi @jutorrico

If you did not download a backup of the sheet before the attachment deletions, or you don't have a copy of the sheet saved using Save as New, then please reach out to Smartsheet Support to see if they can help you regain access to those deleted files.

They will need to have the Sheet URL (or unique name), the date of the deletions, and the time with your timezone.

Cheers,

Genevieve

jutorrico

Dear Genevieve,

Thanks for your kindly help.

Cheers.

Juan José