Prevent Overwriting of "Handler" Column
We have a smartsheet for our support team to claim requests submitted. As of now, when a form is submitted- every member of the support team receives an alert. From there, one of them must enter the sheet and elect themselves to handle the request (dropdown field with their names).
We've run in to an issue where multiple people are claiming the same request multiple times, and not seeing that it is already claimed.
Those involved must be able to have access to the sheet.
I'm not sure the best way to "claim" the rows so that other sheet members cannot change who has claimed it.