License Required to Email a Row???

Tim Dollmeyer

Several of my users are being prompted to request a license in order to email a row. This can't be right. Is anyone else having this issue?

Andrée Starå

Hi @Tim Dollmeyer

I hope you're well and safe!

Unfortunately, It's correct.

Here's a possible workaround or workarounds

• You could set up a Workflow and a helper column or columns to create something similar, and then they wouldn't need a license.

Would that work/help?

I hope that helps!

Be safe and have a fantastic week!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

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Tim Dollmeyer

Thanks @Andrée Starå

That's really stunning. I always thought unlicensed users could email rows. The strange thing is that one of my unlicensed users is able to do it.

Andrée Starå

@Tim Dollmeyer

Happy to help!

I think Smartsheet sees it as Driving a process, and therefore a license is required, but strange that an unlicensed user can send row emails.

There might be a glitch in the matrix! ;)

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Jake Gustafson

Ran into this issue today as well. Thanks for the idea regarding the helper column @Andrée Starå.

Thinking as I write here, would the helper column be a multi-entry Contact List field and the workflow would trigger when that field is not blank, it would e-mail the contacts in that field? Providing the specific columns.