Recurring backup hangs

Dan Muc

Hi,

a weeks ago set recurring backups is shown as pending since 02/21/22. Disable/enable/request new doesn't help. Just two tables and not much data.

Any idea to fix it? Thanks in advance

Dan

Alasdair K Denton

I have the same issues. It seems from other comments online that this is not a new problem. If you have just two tables you can simply export them as excel tables from each spreadsheet. However, I have a lot of workplaces and tables so I am stuck. Help please?

Anelise Wilhelm

Yes, my Feb 26th backups are also in Pending status.

Brad Jones

Call or email Smartsheet in order to get their attention on this, because it is a SYSTEM WIDE ISSUE that is apparently affecting all Smartsheet customers.

Just got off the phone with Smartsheet support, and they confirm that this is a 'known issue'. The Smartsheet Status page still shows "All Systems Operational", but this problem has been going on for at least 8 days because my last two backup cycles are stuck as pending.

Any attempt at a manual download also fails, with an error message about two downloads in the same 24hr period.

Anelise Wilhelm

Thank you! Will do.