Collaborator unable to open Proof link

Vivien Chong
Vivien Chong ✭✭✭✭✭✭

I am sending a proof link to a collaborator (non-licensed), but this is what she received:

It's her first time accessing Smartsheet and it didn't prompt her to sign up for a free account.

I sent the same link to my personal email and I am able to open it.

Anyone know what could be the problem?

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