JIRA Sync To Smartsheets Not Syncing

The Problem: JIRA is actually not auto syncing like it should to pull in tickets automatically into smartsheets

Notice: The workflow is set correctly to sync JIRA fields to smartsheets

The Problem: We have to go into this workflow manually, edit it, then let it run every day. This is NOT automatic syncing like its intended to do. What are we doing wrong?



Answers

  • Genevieve P.
    Genevieve P. Employee Admin

    Hi @kmforecasting

    We would need to see more information in order to identify why your Jira workflow is not running automatically, specifically the workflow set-up. I would suggest that discussing this directly with Smartsheet Support is a better route so that you can share full screen captures (of your JIRA set up and your Smartsheet sheets,) through a private channel.

    Thanks,

    Genevieve