Has anyone received the following msg during a login attempt "OpenSAML:FatalProfile Exception a

John Matthews USGPO

Has anyone received the following msg at login "OpenSAML:FatalProfile Exception at (https://sso.smartsheetgov.com/shibboleth.sso/saml2/post) ?

John Matthews USGPO

Genevieve P.

Hi @John Matthews USGPO

This error most commonly occurs during the initial setup of SAML SSO when the Assertion Consumer Service (ACS) URL is incorrectly set to .../SAML/POST instead of ...SAML2/POST. To resolve this, please work with your IdP Admin to ensure that the ACS URL is configured against https://sso.smartsheetgov.com/Shibboleth.sso/SAML2/POST

If you're working on the initial SAML SSO setup, please be sure to reference our Help Article: Configure SSO for Smartsheet Gov

Here are some other items to check:

• ACS URL: https://sso.smartsheetgov.com/Shibboleth.sso/SAML2/POST
• Audience restriction: https://sso.smartsheetgov.com/saml
• Is your certificate valid? You can check here: https://redkestrel.co.uk/products/decoder/
• Does your IdP pass the Persistent ID and Email Address claim using supported formats in the SAML Assertion? SAML Assertion: Supported Claims Examples in Smartsheet

If you aren't able to resolve your issue, please reach out to Smartsheet Support GOV and provide them with a network trace and SAML Assertion.

Cheers,

Genevieve

John Matthews USGPO

Thanks it worked, ,much appreciated

John Matthews USGPO

Genevieve P.

Great! I'm glad you got it working.