Forced to upgrade

Bharath

I had recently bought a Pro plan and after about a month, a lot of the features that I had been using frequently (which was available on the pro plan) are blocked and now I'm being forced to upgrade to a business plan.

I feel this is unethical... does anyone have any thoughts on this?

Andrée Starå

Hi @Bharath

I hope you're well and safe!

Can you elaborate? What features are blocked?

Be safe and have a fantastic weekend!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

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Bharath

Grouping feature on Report

Summarize feature on Report

Adding multiple sheets in one report

Checking Activity Log on my sheets

I'm sure there are much more features but these are the ones that I use on a regular basis and now the pro plan is useless for me.

Andrée Starå

@Bharath

Those features, unfortunately, have never been included in the Pro plan. (see below)

I think what happened is that you were on trial and had access to more features.

Make sense?

Bharath

Actually that is not true because;

1. I finished my trial period before subscribing.
2. There were other features which I could not use on the PRO Plan

Andrée Starå

@Bharath

Strange!

If you haven’t already, I recommend reaching out to the Smartsheet Support Team.

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Bharath

Thanks! I've been trying for about a week but not getting any response.

Andrée Starå

@Bharath

Happy to help!

I hope you get it resolved quickly.