Forced to upgrade
I had recently bought a Pro plan and after about a month, a lot of the features that I had been using frequently (which was available on the pro plan) are blocked and now I'm being forced to upgrade to a business plan.
I feel this is unethical... does anyone have any thoughts on this?
Answers
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Hi @Bharath
I hope you're well and safe!
Can you elaborate? What features are blocked?
Be safe and have a fantastic weekend!
Best,
Andrée Starå | Workflow Consultant / CEO @ WORK BOLD
✅Did my post(s) help or answer your question or solve your problem? Please support the Community by marking it Insightful/Vote Up or/and as the accepted answer. It will make it easier for others to find a solution or help to answer!
SMARTSHEET EXPERT CONSULTANT & PARTNER
Andrée Starå | Workflow Consultant / CEO @ WORK BOLD
W: www.workbold.com | E:andree@workbold.com | P: +46 (0) - 72 - 510 99 35
Feel free to contact me for help with Smartsheet, integrations, general workflow advice, or anything else.
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Grouping feature on Report
Summarize feature on Report
Adding multiple sheets in one report
Checking Activity Log on my sheets
I'm sure there are much more features but these are the ones that I use on a regular basis and now the pro plan is useless for me.
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Those features, unfortunately, have never been included in the Pro plan. (see below)
I think what happened is that you were on trial and had access to more features.
Make sense?
SMARTSHEET EXPERT CONSULTANT & PARTNER
Andrée Starå | Workflow Consultant / CEO @ WORK BOLD
W: www.workbold.com | E:andree@workbold.com | P: +46 (0) - 72 - 510 99 35
Feel free to contact me for help with Smartsheet, integrations, general workflow advice, or anything else.
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Actually that is not true because;
- I finished my trial period before subscribing.
- There were other features which I could not use on the PRO Plan
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Strange!
If you haven’t already, I recommend reaching out to the Smartsheet Support Team.
✅Remember! Did my post(s) help or answer your question or solve your problem? Please support the Community by marking it Insightful/Vote Up or/and as the accepted answer. It will make it easier for others to find a solution or help to answer!
SMARTSHEET EXPERT CONSULTANT & PARTNER
Andrée Starå | Workflow Consultant / CEO @ WORK BOLD
W: www.workbold.com | E:andree@workbold.com | P: +46 (0) - 72 - 510 99 35
Feel free to contact me for help with Smartsheet, integrations, general workflow advice, or anything else.
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Thanks! I've been trying for about a week but not getting any response.
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SMARTSHEET EXPERT CONSULTANT & PARTNER
Andrée Starå | Workflow Consultant / CEO @ WORK BOLD
W: www.workbold.com | E:andree@workbold.com | P: +46 (0) - 72 - 510 99 35
Feel free to contact me for help with Smartsheet, integrations, general workflow advice, or anything else.
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