Why can't my clients view a Report?


We publish a pricelist to our retail customers, as a report but we are receiving complaints because they can't view.

They do not have Smartsheet accounts and nor do they want one just for our price lists.

We need to keep them updated automatically with any price changes. I have attached a copy of what the latest customer is seeing...


Best Answer

  • Gia Thinh
    Gia Thinh ✭✭✭✭✭✭
    Answer ✓

    HI TeeM,

    It seems the link you sent to your customers was not a published report link, but a report link because we can see it it your screenshot.

    You can get a published link of report as below and send it to your customers

    and they can see the published report as below

    Hope that helps.

    Gia Thinh Technology Co., LTD - Smartsheet Solution Partner.