Dynamic View User Troubleshooting

SPO MPD
SPO MPD
edited 06/14/22 in Add Ons and Integrations

Hi there Smartsheet Community,

One of the Smartsheet users in my org recently changed her email address because she got married. Since this change was made, she has not been able to access the Dynamic Views she ought to be able to see.

I have updated her email address in every conceivable place where it can be found -- all of the cells in which her email address should be (particularly in columns by which each of the different Dynamic Views are restricted), as well as in the Groups that are shared on each Dynamic View.

Does anyone have any ideas as to why she would still not able to access the Dynamic Views on which she's shared?

Thanks,

Alec

Best Answer

  • Genevieve P.
    Genevieve P. Employee Admin
    Answer ✓

    Hi @SPO MPD

    Is it possible that the user hasn't updated her email address in her own personal settings, so the Smartsheet account being used to access the View still has the old email?

    Updating her primary email should have updated the Contact that was selected in your Contact column as well as any Groups that this contact is a part of. See: Change the Email Addresses Used with Your Smartsheet Account

    You'll want to make sure that this new email is set as the Primary email of the account. If you're a system admin for the organization, you can adjust this on her behalf: Admin Center: Add, Edit, and Delete Individual Users with User Management

    If you can confirm that the Contact in your organization has the correct primary email, and that this is the same contact listed in the Contact Columns as well as the Group that the View is shared to, please reach out to Smartsheet Support with the information above as well as screen captures and the email address. They'll be able to work with you in a private channel where you can share more details.

    Cheers,

    Genevieve

Answers

  • Genevieve P.
    Genevieve P. Employee Admin
    Answer ✓

    Hi @SPO MPD

    Is it possible that the user hasn't updated her email address in her own personal settings, so the Smartsheet account being used to access the View still has the old email?

    Updating her primary email should have updated the Contact that was selected in your Contact column as well as any Groups that this contact is a part of. See: Change the Email Addresses Used with Your Smartsheet Account

    You'll want to make sure that this new email is set as the Primary email of the account. If you're a system admin for the organization, you can adjust this on her behalf: Admin Center: Add, Edit, and Delete Individual Users with User Management

    If you can confirm that the Contact in your organization has the correct primary email, and that this is the same contact listed in the Contact Columns as well as the Group that the View is shared to, please reach out to Smartsheet Support with the information above as well as screen captures and the email address. They'll be able to work with you in a private channel where you can share more details.

    Cheers,

    Genevieve