All my text, most of my predecessors and all my resource allocations - disappeared

Ben Packman

I have been working on a Smartsheet for my client - I am a licensed user on their system.

I had just tidied up all my reports and old sheets…. and disaster!  I can see the structure of my plan, but it has lost all the text, predecessors and resource allocations!  This is most strange - see attached screenshot.

I cannot understand how this can happen.  I did delete some outbound links to an old sheet - but I might expect this to affect a few rows if I had made a mistake… as only a few rows were linked, not the whole sheet.  It is like the data has corrupted in some way.

Any ideas please?  I have not had any response from support yet - 15hrs and counting.

EDIT: should also point out that I have a alert setup for changes, which conspicuously did not arrive this morning.

Alex Xu

I would check the activity tracker for that sheet. It's located at the bottom right hand side of the interface.

Hope you track down your missing info.

Ben Packman

Thanks Alex, it is still a bit of a mystery as to why it happened - but I managed to get a backup from Smartsheet Support and re-instated the data manually.  Painful but better than re-keying.

The activity tracker isn't available in Team accounts unfortunately.