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All my text, most of my predecessors and all my resource allocations - disappeared
I have been working on a Smartsheet for my client - I am a licensed user on their system.
I had just tidied up all my reports and old sheets…. and disaster! I can see the structure of my plan, but it has lost all the text, predecessors and resource allocations! This is most strange - see attached screenshot.
I cannot understand how this can happen. I did delete some outbound links to an old sheet - but I might expect this to affect a few rows if I had made a mistake… as only a few rows were linked, not the whole sheet. It is like the data has corrupted in some way.
Any ideas please? I have not had any response from support yet - 15hrs and counting.
EDIT: should also point out that I have a alert setup for changes, which conspicuously did not arrive this morning.
Comments
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I would check the activity tracker for that sheet. It's located at the bottom right hand side of the interface.
Hope you track down your missing info.
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Thanks Alex, it is still a bit of a mystery as to why it happened - but I managed to get a backup from Smartsheet Support and re-instated the data manually. Painful but better than re-keying.
The activity tracker isn't available in Team accounts unfortunately.
